Do I need to open an account or pre-register?
No, all you need to do is top-up Crazytel Mobile credit. For your convenience we offer several top-up methods: you can do it directly from your mobile by sending an SMS or online via PayPal. Please check the Crazytel Mobile product page for detailed top-up instructions.
Once the top-up is completed, we will notify you with a confirmation text message. The SMS will also include instructions on how to make a call.
I have my Crazytel Mobile credit. How do I dial an international number?
Dial the access number which you received in the confirmation text message, for example 0344 545 2020, followed by your full, international destination number. Please wait to be connected or press #.
How much does it cost to call the 0344 545 2020 access number?
Calling our access number will be charged at your network's standard rate to a landline or may be used as part of your monthly inclusive minutes. We advise you check this with your network provider.
Why do I need to press the # button?
Dialling # after the international number notifies our system that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the green button (or call button) after dialling your international number, as this will disconnect you from our service and may result in your international call being made directly via your network provider.
Are your call rates the same at any time of the day?
No, Crazytel Mobile cheap international call prices may vary during the day time or evening and weekends. Please check the rates for your destination.
Is there a daily charge or connection fee?
There are no daily charges on Crazytel Mobile. Crazytel Mobile one-off connection fee between 0p and 25p may apply for specific destinations. For details please check the Crazytel Mobile product page. Credit expires 90 days from your last top-up.
I am experiencing problems dialling certain destination numbers. Who should I contact?
Please call our customer support team on 0344 545 2000.
I have been charged the full international rate by my network provider instead of the low cost Crazytel rate. What should I do?
If you have been charged the full international rate and international calls appear on your telephone bill, it means that your calls are being routed directly via your mobile operator and not via us. When using our service, only our access number should appear on your bill. Therefore, this charge may occur if you have pressed the green button (or dial button) again after entering your international number. If you press the green (or dial) button twice (i.e. once after our access number and again after the international number), your mobile will disconnect you from your initial call to our 0344 545 2020 access number and connect you directly abroad via your mobile network. To prevent being charged if this occurs, you should bar international calling on your mobile.
What is 'automatic top-up'?
Crazytel Mobile automatic top-up is a feature that allows you to top-up your account credit automatically when your credit runs low. You will hear a warning message before the automatic top-up takes place. You can either hang up and top-up your account manually or continue talking on the phone. If you choose to stay on the line when your credit is low, your mobile network will be automatically charged with the initial amount you have topped-up. Your Crazytel Mobile account will then be credited and you will receive a text message confirming that your mobile has been charged.
I have not received a confirmation message. Was my mobile charged?
No. The confirmation message is proof that you have been charged. If you have not received this message, it means we were unable to charge you. This could mean that you do not have sufficient credit on your mobile or there are network delays. If you have any questions, please call our customer support team on 0344 545 2000.
I have sent multiple messages to top-up my account, but none of my attempts have been successful. What should I do?
If you have sent a text, please check that you sent the correct keyword to the correct number. You should also ensure that your mobile phone SMS inbox has not exceeded its limit. If you are a Pay As you Go user, you need to have a minimum of £5.20 on your account. If all your attempts have failed, you should contact your mobile network operator, as your phone may be blocked from sending Premium Rate SMS. If you have any questions please call our Customer Service team on 0344 545 2000 anytime.
I have blocked my account by sending STOP. What should I do now?
If you send a text message with the keyword STOP to 80077 or 67400, you will not be able to automatically top-up your account or receive any of our updates/messages regarding cheap international calls. To gain access to our automatic top-up services and to receive updates from us again, text YES to 80077 for £5.00 or 67400 for £10.00 top-up. If you want to top-up your Crazytel Mobile credit again, visit the product page and check instructions on how to top-up via SMS or online.
I have stopped my automatic top-up by sending STOP to 80077 or 67400. I would like to activate this option again. What should I do?
You can re-activate your automatic top-up by texting YES to 80077 for £5.00 or 67400 for £10.00 calling credit. You can cancel automatic top-up later on by texting STOP to 80077 or 67400.
What will happen if I run out of credit and my account is not on Auto top-up?
We will inform you when you run out of credit; you will be given three options to top up using your telephone key pad. Simply choose the option required and follow the instructions.
How do I use Crazytel Landline?
Call the Crazytel Landline access number for your international destination. Dial the complete international number (including the country code). Press #. You're connected!
Is there an account to Open?
There is no account to open! You just dial the access number for the international destination you're calling. The call charges will appear on your normal phone bill.
Do I pay any extra charges for using Crazytel Landline?
Crazytel Landline will not charge you any additional fees for using the service. We show the access number for your destination with a pence per minute rate, the advertised price includes VAT at 20%. Rates shown are what you would pay if you were a BT Residential customer on 1st May 2012. BT apply an 13.87 pence call set-up fee for each call. If you use another provider or call from your mobile you should check the rate your provider charges before you make a call through our service.
Why do I need to press the # button?
Dialling # after the international number notifies our system that you have finished dialling, and will increase the speed of connection. If you forget to press # you will still be connected. Do not press the call button after dialling your international number, as this will disconnect you from our service and may result in your international call being made directly via your network provider.
Who bills me for calls made using Crazytel Landline?
You'll see the charges for calls to Crazytel Landline access numbers on your normal phone bill from your provider (usually BT, TalkTalk, NTL:Telewest/Virgin Media or your mobile provider). Please note that the onward international call information will not be itemised on your bill. As your normal telephone provider bills you for the calls, not CrazyTel, all you will be able to see is the detail your telephone supplier provides you with. We, unfortunately, cannot supply itemised call records.
How are Crazytel Landline calls charged?
You will be charged from the moment you are connected to Crazytel Landline, not the moment the call is answered at the other end. As we want our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call may take two minutes.
How much will a call cost me using Crazytel Landline?
First, choose your country, the price to call this destination is then displayed. This is the price per minute for your call and includes VAT. When calling from a BT landline, a 13.87 pence Call Set up Fee is applied by BT. If you make a 5 minute call to Poland using 0843 015 2020 (our 0.5 pence/min access number), you will be charged 5 x 0.5p/min plus the 13.87p call set up fee - the total charge being 16.37 pence. Please note that charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.
I've been charged the full international cost for the call; how did this happen?
Does the full international destination number show on your telephone bill? If it does show; this means that, when making your call, you haven't dialled the Crazytel Landline access number before dialling your international destination. Please remember to always use Crazytel Landline access number to maximise your savings on international calls.
How do I find out the peak, off-peak and weekend rates?
Crazytel Landline access numbers have one low rate at all times of day. Please note that Rates shown are what you will pay if you are a BT Together Option One; charges from other service providers may differ. Please check with your service or network provider before making a call to be sure of the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or minute.
I think Crazytel Landline has charged too much for my call(s).
Crazytel Landline cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (Mobile users please read Can I use Crazytel Landline from my mobile?) The rates you are actually charged on your bill depend on the prices set by your service provider. CrazyTel, unfortunately, have no influence on their billing system, nor do we receive a penny extra of any surcharge applied. We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily please visit Ofcom's website at www.ofcom.org.uk
How do I contact Crazytel Landline
Call our 24x7 helpline number 0344 545 2000 or send us an email.
Can I use Crazytel Landline from my mobile?
Yes, you can. You should be aware that the rate for the call to Crazytel Landline may be higher from your mobile than from a landline. How much you will be charged depends on your mobile operator and which tariff plan you have. Please note your mobile operator controls this rate on their billing system. We unfortunately have no influence on what they may charge, nor do we receive a penny extra of any higher amount. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers.
|Three||08707 330 333|
|O2||08705 214 000|
|Orange||0800 80 10 80|
|T-Mobile||08454 121 121|
|Virgin||0845 6000 789|
|Vodafone||07836 191 191|
Can I use Crazytel Landline from payphones?
Our access numbers are accessible from any UK phone, including payphones. However, be aware that calls from payphones could be surcharged and may cost more than the price stated on this website.
Can I use Crazytel Landline if I'm a NTL:Telewest/Virgin Media customer?
Crazytel Landline access numbers can be used from most landlines including NTL:Telewest/Virgin Media. The billing process for Crazytel Landline access numbers works exactly the same as with BT; the charges will simply appear on your NTL:Telewest/Virgin Media bill. NTL:Telewest/Virgin Media should charge the same low rates as BT for Crazytel Landline access numbers. However, if you would like to check their rates please visit their respective website. Should you encounter a problem with your telephone bill please contact your provider directly as they set the rates they charge you to our access numbers on their own billing systems.
Can I use Crazytel Landline when I travel outside the UK?
Crazytel Landline's service is only available for calls originating within the UK. So if you live abroad or if you are on holiday outside the UK you will not be able to take advantage of our services.
Some of Crazytel Landline access numbers don't work for me?
Some UK operators may not allow calls to Crazytel Landline access numbers. You should contact your provider and ask them to make the number available for you to use. Calls to 09 numbers could be barred from your phone. Please contact your service provider to have the bar lifted. Some Indirect Access providers do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls you simply omit this code and dial the Crazytel Landline access number directly. Omitting the Indirect Access code means the Crazytel Landline call will be charged by your phone line provider (usually BT).
Why did you change the CrazyTel access number that I normally use?
Our access numbers have a fixed rate attached to them. We always try to offer the best prices possible and if the price changes, the access number has to change as well. Every time our Crazytel Landline buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even further! To ensure you are always calling the cheapest access number possible, simply register your e-mail address and keep up with the latest offers and price reductions from CrazyTel, Simply tell us which country you usually call, and register your email address with us.
Why don't I get calls to Crazytel Landline access numbers included in my 'inclusive' minutes?
Many providers only include calls to geographic or mobile destinations within any 'inclusive' minutes - numbers generally beginning 01, 02, 03 and 07 - as such numbers like Crazytel Landline access numbers are excluded and will be charged like any destinations that are not part of the package that you have arranged with your provider. It is always best to check the rate that your provider charges before you call.
The CrazyTel access number for my destination is 09; are these expensive?
09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate number charges start from as little as 5p/min and can be less than your normal international rate - this means we can offer the call to you for less!
How much can I save using Crazytel Landline?
To see how much you can save compared to BT check out BT's price lists - you'll be pleased you used Crazytel Landline! Not with BT? Just check against the rate on your provider's website - you'll be amazed at the savings with Crazytel Landline!
If you have any questions or would like to know more about our services, please do not hesitate to get in touch with us.
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