FREQUENTLY ASKED QUESTIONS
How do I use CrazyTel?
Simply call the recharge number 0904 971 0971 to credit your telephone number with £1. Then dial the access number 0208 497 0971 and follow the prompts.
Why did the number I specified fail to receive credit?
Firstly, ensure the number you want to credit is a valid UK number. It must start with 0. Do not use a country code. It should be 10 or 11 digits long. For example 02071234567. Do not use any other characters e.g. * or #.
How do I sign up to CrazyTel?
To use CrazyTel you don't need to register.Simply call the recharge number 0904 971 0971 to credit your telephone number with £1. Then dial the access number.
Are there any administration, subscription or other fees when using CrazyTel?
The price stated on the CrazyTel access number is all-inclusive. There is a connection fee when the call abroad is answered but no further subscription costs etc. on top of the cost per minute, as advertised on our website. The advertised rates are for all costs including VAT and the costs for the international connection.
How much does a call to COUNTRY X cost?
You can check the
Rates page or use the tool on the right. This is the price per minute for your call and includes VAT and the costs for the international part of the call.
What if I want to call a city that does not appear when I check the rates list?
Then the country rate will apply. For example: if a rate for CANADA MONTREAL does not appear on the list, then you will be charged the rate listed for CANADA when you call CANADA MONTREAL.
Are there peak and off-peak rates?
The charges are one flat rate, the access number is local rate and the recharge number costs £1 every time you call to credit your telephone number from a home (or office) BT line. Check with your telephone provider, if not BT, how much they charge for the recharge number.
How will my calls be billed?
The charges for calls to our recharge number and access number will simply appear on your normal telephone bill from your telephone provider (usually BT, Telewest or NTL).
Can I use CrazyTel from my mobile?
Yes, you can. However be aware that you may be surcharged by your mobile operator. How much you will be charged depends on your mobile operator and which tariff you subscribed to. Please note that your mobile operator controls this rate on their billing system. We, unfortunately, have no influence on what they may charge, nor do we receive any monies from any surcharges. We advise you to contact your mobile phone provider and double check their rates to our recharge and access numbers.
Can I use the CrazyTel access numbers outside the UK?
Our access numbers will only work in the United Kingdom. So if you live abroad or if you are on holiday outside the UK you cannot make use of CrazyTel services.
I am a NTL or Telewest customer, can I use CrazyTel?
The CrazyTel access and recharge numbers can be used from most landlines including NTL or Telewest. The billing process for our access and recharge numbers works exactly the same as with BT; the charges will simply appear on your NTL or Telewest bill. NTL and Telewest should charge the same rates as BT for our access and recharge numbers. However if you would like to check their rates please visit the NTL or Telewest websites. Should you encounter a problem with your NTL or Telewest bill please contact them directly as they control the rates to our access and recharge numbers on their own billing systems.
When do call charges take effect?
You will be charged the call rate from the moment you are connected to our service. This is to enable our customers to benefit from no registration, low prices and access from all networks, we unfortunately cannot change this. However, for your protection, should your call not be answered within two minutes, you will be informed by our operator and disconnected. There is a connection fee also, which applies from the moment your call is answered at the other end.
Can I receive an itemised bill from CrazyTel?
The onward international calls will not be itemised on your bill. As your normal telephone provider bills you for the calls, not CrazyTel. You will be able to view what your telephone supplier provides you with. To offer our customers the lowest possible rates, we cannot supply itemised call lists.
I have been overcharged by CrazyTel!
CrazyTel cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom. However, the rates you are actually charged on your bill depend on the prices your service provider has configured on their billing system. We unfortunately have no influence on their billing system, nor do we receive a penny extra of any surcharge. In this eventuality, we advise you to contact your service provider to protest your bill. Should your service provider not settle the issue satisfactorily you can contact Ofcom – check their website for their number.
How do I contact customer services?
In order to keep our prices so low, we do not have an expensive call centre. Any questions you may call us on our support line on 0870 0414 789 9:30 – 18:00 UK time.
When I phone someone abroad will they be charged for the call as well?
They will not be charged by us, no. Normally the person receiving a call will not be charged. However if they are abroad with their mobile (i.e. not in the country the mobile number originates from), then their mobile provider could charge them for receiving calls whilst abroad, known as “roaming” charges. For more information they need to contact their mobile provider.
How much can I save by using CrazyTel instead of BT, NTL or Virgin Media?